Five Basic Computer Troubleshooting Steps

These are some help files to help troubleshoot a Windows PC.  These are basic troubleshooting steps to help you identify your software or hardware problems.

Five Troubleshooting Steps:

• Symptom Recognition - recognize the symptoms of your problem.
  
  
• Symptom Elaboration - elaborate on your problems.
  
  
• Action Plan - develop an action plan and list all possible causes.
  
  
• Isolate Fault - is it hardware or software. Review all possible software issues before jumping to any conclusions. Employ binary search method or process of elimination.
  
  
• Repair, Functionality and Logging - repair the problem, verify the functionality of your computer, log exactly what the symptoms were and what you did to correct the problem.